Eligible Returns: You may return new, unopened items within 30 days of delivery for a full refund of the item price (original shipping fees are non-refundable).
Non-Eligible Returns: We are unable to accept returns for the following:
- Items that have been opened, used, or are not in their original new condition. This includes missing sew-on tags, original boxes, or manufacturer UPC tags.
- Items marked as final sale and clearance.
- Bulk purchases exceeding a quantity of 3 units of the same item, as these are classified as purchases intended for resale.
- Seasonal merchandise (e.g., purchasing items for a holiday like Halloween and attempting to return them afterward).
Defective Merchandise Returns: We inspect every item we receive from the manufacturer to ensure it meets our quality standards. Defective items are very rare.
Please note that minor paint imperfections, variations, or flaws on figures are not considered defects, as these can occur during the manufacturing and painting process.
Some manufacturers offer warranties or replacement parts for defective or missing components. When available, we will assist customers in obtaining warranty service or replacement parts from the manufacturer.
If you believe you have received a defective item, do not attempt to repair, modify, or alter the item. Please contact us within 7 days of receiving your order to qualify for a defective merchandise return.
We may request photos or videos of the issue to determine whether the item qualifies as defective merchandise and to assist with the manufacturer’s warranty or replacement process.
Initiating a Return: To initiate a return, you must first contact us to obtain a Return Merchandise Authorization (RMA#). Unapproved returns will not be accepted.
Return Shipping Cost: The customer is responsible for the cost of return shipping unless the return is the result of an error on our part. We recommend using a shipping service that provides tracking and insurance. We are not responsible for items lost or damaged during return shipping.
Return Fee: A return fee may be assessed under the following circumstances:
- Late Return Fee: Returns attempted after the 30-day return window are subject to a 20% late fee. Returns attempted 30 days past the deadline (60+ days post-delivery) may be refused or may be subject to a fee of up to 100% of the item price, as the return period has expired.
- Damaged Returns Fee: A 50% restocking fee may apply to items returned damaged, used, altered, missing parts, or otherwise not in the condition in which they were shipped. This includes, but is not limited to, items missing the manufacturer’s UPC label or other original components.
- Restocking Fee: As long as the item is returned in the same condition in which it was shipped, no restocking fee will be charged. However, the original shipping cost paid to ship the order to the customer is non-refundable unless the return is the result of our error.
- Prepaid Return Labels: If you use a prepaid return shipping label provided by us for a return that is not the result of our error, the cost of the return shipping will be deducted from your refund.
Return Abuse: Our goal is to make the return process as easy and seamless as possible. However, we reserve the right to take additional action to prevent fraud, abuse, or excessive returns, including denying returns or refunds or assessing an appropriate return fee when permitted by applicable law.
Refunds: All returned items will be inspected and photographed upon receipt. Refunds will be processed within 3 business days after the returned item is received.
Customers will be notified by email of the refund amount and any applicable deductions, including return shipping costs, restocking fees, or other applicable fees.